Privacy Policy

Effective Date: 01/01/2024

1. Introduction

Freedom Transport (“we”, “our”, “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, visit our website, or interact with our mobile application, including services for NDIS, NIISQ, Aged Care clients, and Private transport bookings.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

 •    Personal Identification Information: Name, address, email address, phone number, and date of birth.
 •    Health and Disability Information: For clients accessing NDIS, NIISQ, Aged Care and Private services, we may collect relevant health and disability details to ensure appropriate and tailored services.
 •    Private Transport Information: Details related to private transport bookings, including personal preferences, addresses, and trip details.
 •    Payment Information: Billing information such as credit card details, bank account information, or NDIS, NIISQ, Aged Care funding details for invoicing.
 •    Usage Data: Information about how you use our website, app, or booking system, including IP addresses, device types, and location data.

3. How We Use Your Information

We use your personal information for the following purposes:

 •    To provide and manage our transport services for NDIS, NIISQ, Aged Care, and Private bookings.
 •    To process bookings and payments, including invoicing for NDIS, NIISQ, Aged Care, or Private clients and payments for private transport clients.
 •    To ensure compliance with relevant legal and reporting obligations.
 •    To improve our services and customer experience through feedback and usage data.
 •    For marketing purposes, only with your consent.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

 •    NDIS, NIISQ, Aged Care, and Private Providers: For invoicing and service reporting related to funded services.
 •    Service Providers: We may share your information with trusted third-party vendors assisting with operations like payment processing or IT support.
 •    Legal Compliance: If required by law, we may disclose personal information to government authorities or law enforcement.

We will never sell or rent your personal data to third parties.

5. Data Security

We employ strict security measures to protect your personal information, including encryption, secure servers, and restricted access to sensitive information.

6. Your Rights

You have the right to:

 •    Access, correct, or update your personal information.
 •    Withdraw your consent for marketing communications.
 •    Request deletion of your personal data, where applicable.
 •    Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at contact@freedomtransport.com.au.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may notify you via email or through our services.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Freedom Transport
Email: contact@freedomtransport.com.au
Address: Sunshine Coast, QLD